Our refund policy has been devised to define the situations under which Robox Digital Solutions will provide a refund, the procedure for claiming a refund, and the responsibility of Robox Digital Solutions in circumstances resulting in such a claim. By purchasing any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.
All the information that we collect is utilized for bettering our website’s content, to notify the clients about our website updates, or to look into the problem with their request. In case you do not want to receive emails from us in the future, please inform us by writing to us either through e-mail.
Coverage & Scope
- Our refund policy covers the refunds by Robox Digital Solutions and/or a website owned and managed by Robox Digital Solutions agency.
- This policy does not have any application for companies that are not owned or controlled by Robox Digital Solutions or for persons not employed or managed by Robox Digital Solutions. This includes any third-party service and/or product providers bound by contract and also, any third-party websites to which Robox Digital Solutions website link.
Filing a Complaint
- At Robox Digital Solutions we take every project with the final product insight. It is as much our responsibility as the clients. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
- Only if we are unable to reach a common ground with you after talks should a refund claim be filed.
- A complaint can be filled using the client support portal or by sending an email to support @roboxdigital.com
Eligibility for refund
At Robox Digital Solutions every project matters and every client is a priority.
so rest assured that we will do everything in our power to make the client project acceptable
However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:
Website
Web / Graphic design
Delivery Time
- Full refund: In cases where the project has not been started. The Full Refund policy will initiate after receive the upfront payment date and will take 90 days to refund the amount.
- Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
- No refunds: If the project has been completed and and delivered to the client.
Logo design/Branding design/Video Design
- Full refund: In cases where the project has not been started or if the initial design style has not been approved.
- Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
- No refunds: If the project has been completed and delivered to the client.
Web programming
- Full refund: If the project has not been initiated.
- There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold true.
- A partial refund will be issued as per the judgment of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by Robox Digital Solutions taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.
Specialized Services (SEO, Marketing, Consultation, Management)
NOTE: Robox Digital Solutions delivery commitment is subject to:
- No refund: For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.
Applicability of the Delivery Policy
NOTE: Robox Digital Solutions delivery commitment is subject to:
- A project is not taken to be void unless the agreed-upon payments are clear.
- A refund policy is not applicable if the required information for the successful completion of the project is not given to us at the proper time. If there is a delay or failure in the completion of the project due to improper communication from the client, it cannot be attributed to Robox Digital Solutions.
- If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Robox Digital Solutions is not liable to follow its delivery or refund commitments.
- There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
Limitation of Liability
Robox Digital Solutions liability is bound by the value of the project (as per our proposal) which remains incomplete at a given point in time. Robox Digital Solutions is not obligated for losses due to the services provided/ not provided or the delay in the same at any point in time. The liability to refund holds only if the project has been canceled by the client and such cancellation has been communicated to Robox Digital Solutions in writing.
Processing of Refunds
The partial refunds will be processed and mailed within 90 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project.
And The full refunds will be processed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project.
Changes
Robox Digital Solutions may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Robox Digital Solutions website after any such amendments automatically implies your acceptance of the same thereof.
Contacting us regarding our refund policy
If you have queries or suggestions regarding our refund policies kindly email us at info@roboxdogotal.com